Supplemental Privacy Notice for California Residents

This Supplemental Privacy Notice supplements the information in our Privacy Policy and applies solely to California residents. It applies to Personal Data we collect as a business; it does not apply to Personal Data we collect or otherwise process as a service provider.

Learn more about Big Tickets's Terms of Service here. Also, view our privacy policy. 

Big Tickets as a “Business” and a “Service Provider”

California law makes a distinction between organizations that process Personal Data for their own purposes (known as "businesses") and organizations that process Personal Data on behalf of other organizations (known as "service providers"). Depending on the circumstances, Big Tickets may act as either a business or service provider with respect to your Personal Data. If you have a question or a complaint about how your Personal Data is handled, these should always be directed to the relevant business since they are the ones with primary responsibility for your Personal Data.

For example, if you create an account with us to organize your events, Big Tickets will be a business with respect to the Personal Data that you provide as part of your account. We will also be a business as to the Personal Data that we have obtained about the use of the Applications or Big Tickets Properties, which could relate to Organizers or Consumers. 

However, if you register for an event as a Consumer, we will process your Personal Data to help administer that event on behalf of the Organizer (for example, sending purchase confirmation, processing payments, etc.) and to help the Organizer better understand the success of their event (for example, providing event reports, using analytics to gain insights into various sales channels, etc.). In these circumstances, Big Tickets provides the tools for Organizers; Big Tickets does not decide what Personal Data to request on registration forms, nor is it responsible for the continued accuracy any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under California law should, therefore, be directed to the Organizer as the business, not to Big Tickets.

Summary of Information We Collect

If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).

We or our service providers may collect the below categories of information for the following business or commercial purposes (as those terms are defined in applicable law):

• Our or our service provider’s operational purposes;

• Auditing consumer interactions on our site (e.g., measuring ad impressions);

• Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity;

• Bug detection and error reporting;

• Customizing content that we or our service providers display on the Services (e.g., contextual ads);

• Providing the Services (e.g., account servicing and maintenance, order processing and fulfillment, customer service, advertising and marketing, analytics, and communication about the Services);

• Other uses that advance our commercial or economic interests, such as third party advertising and communicating with you about relevant offers from third-party partners;

• Other uses about which we notify you.

Rights

If you are a California resident, you may have certain rights. California law may permit you to request that we:

• Provide you the categories of Personal Data we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your Personal Data; and the categories of third parties with whom we shared Personal Data.

• Provide access to and/or a copy of certain information we hold about you.

• Delete certain information we have about you.

You may have the right to receive information about the financial incentives that we offer to you (if any). You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services.

If you would like to exercise any of your California consumer rights, please submit a request to support@bigtickets.com or visit our Big Tickets Support page here. You will be required to verify your identity before we fulfill your request. To do so, you will need to provide us with certain account information, such as the full name and email address you used to create your account and your most recent event or order. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization for the agent to act on your behalf. You will still need to verify your identity directly with us.

The CCPA sets forth certain obligations for businesses that “sell” Personal Data. Based on the definition of “sell” under the CCPA and under current regulatory guidance, we do not believe we engage in such activity. We do share certain information as set forth in Section 5 of the Privacy Policy and allow third parties to collect certain information about your activity, for example through cookies, as explained in our Cookie Statement. For more information on how you can control or opt-out of these cookies, please see the Cookie Statement.

California Shine the Light Law

We do not share personal information with third parties for their direct marketing purposes.