Big Tickets Eventpro
Big Tickets Eventpro makes it easy for event organizers to manage ticketing and check-in from any mobile device. With real-time ticket sales, transactions, box office functionality, and guest check-in at your fingertips, there's no need to log into the web platform while on the go.
Selling tickets at the door? See How To Sell Tickets at Your Event with Eventpro Box Office.
Download Big Tickets Eventpro
With Big Tickets Eventpro, you can:
- View real-time ticket sales and revenue data
- Check in attendees for any event
- Comp tickets and edit your events
- View event details, including deposits and demographics
- Log in securely and easily with Touch ID
- Sell tickets at the door — contact your account manager for Tap to Pay equipment
- Look up transactions and resend tickets via text message or email
Download the app by searching "Big Tickets Eventpro" in the Apple App Store or Google Play Store, from the badges below, or by visiting the Big Tickets Eventpro page.
Eventpro Logins
Organizer login — Any user in your organization can log into Eventpro using their Big Tickets username and password, with full access to sales and event data.
Scanning-only login — Working with volunteers or gate staff? A scanning-only username and password is provided by your account manager. Staff log in with those credentials and can scan tickets and check in attendees without accessing your sales or other sensitive data.
Event Manager
Manage high-level event edits right from Eventpro — add new ticket types, edit your prices, cut off ticket sales, and even comp tickets.
Scan tickets
To scan print-at-home or mobile tickets, first download the Eventpro app. Then:
Log into Eventpro
Log in with your Big Tickets username and password, or with the scanning-only username and password provided by your account manager.
Open the Scanner and select your event
Tap Scanner from the menu (three-line icon at top left), then select your event name. The app syncs the event's ticket database to your device — it only takes a few seconds.
Start scanning
Tap the Big Tickets icon (Tap to start scanning), then hold the ticket barcode within view of the camera. You'll get a confirmation when the scan is successful and the ticket is checked in.
Check in attendees
You can check in guests who have registered for your event without scanning a PDF or mobile ticket. Here's how:
Open the Scanner and select your event
Log into Eventpro, tap Scanner from the menu, and select the event you're checking guests in for.
Find the attendee's ticket
Use the Ticket Lookup bar at the top of the Scanner screen to find the ticket. You can search by the purchaser's name, the attendee's name, or the barcode number.
Check in the ticket
You'll see a ticket icon if the ticket hasn't been checked in. Tap the ticket, then hit Check In to confirm.
To check in the next guest, hit the back button (<) to return to the search results.
Eventpro scan settings
These settings let you customize event scanning for a seamless, quick check-in process. Open them from the gear icon at the top right of the Scanner screen.
General
Scan Ticket Types — Choose which ticket types can be scanned by your device. For example, you can set one device to scan General Admission tickets and another device to scan VIP tickets.
Scan Mode
- Check-in — Scanning a barcode marks the ticket as used and checks the attendee in.
- Check out — Reverses a check-in, checking the attendee out of the event.
- Validate only — Verifies the ticket without marking it as used.
Sync Settings
Sync Mode
- Hybrid — Validates scans against a remote validation server if network is available, and against a local database if not. This is the default sync mode.
- Local — Validates scans against a local database downloaded to the device (works offline).
- Realtime — Validates scans against a remote validation server; requires internet for all scans.
Device Name — Set a name for your device. The device name shows up on scan reports — helpful when you want to track scans by device.
Scanner
Beep Enabled — Toggle the scanning beep on or off.
Exit on Idle — Choose how long the scanner camera stays open when you're not scanning tickets.
Ticket Type Colors — Assign a color for when the ticket type is scanned.
Notes for Scanners — Leave important instructions or reminders for your gate staff; they appear in the Eventpro app.
Scanner Profiles — Save scanner configurations as profiles you can switch between.
Scanning Windows — Restrict scanning to specific dates and times, so tickets can only be scanned when you want them to be.
Max Scan-ins — Set the maximum number of scan-ins allowed.
Barcodes
Link/unlink events — Link events to scan tickets for multiple events at once.
Reset scanned barcodes — Deletes all previous scans.
Enable auto-sync — Keeps barcode data updated automatically. When auto-sync is disabled, Eventpro will not look for updated versions of the ticket database.
Download database — When auto-sync is enabled, Eventpro checks for new tickets every 3 minutes. To force Eventpro to download the most recent version of the database, hit Download database.
Delete database — Deletes all of the barcodes associated with the event from the device only. You can re-download them with Download database.
Advanced
Enabled Scan Modes — Control which scan options are available on the device.
Advanced scanning settings
Customize how and when your event staff can scan with these event-level controls:
Scan Color — Choose a color to highlight successful scans. Note: red is reserved for failed scans and should not be used.
Notes for Scanners — Leave important instructions or reminders for your staff that appear in the Eventpro app.
Daily Scanning Window — Restrict scanning to a specific time window each day (for example, 2 PM–10 PM) to prevent early or late entries.
Scanning Start Date — Blocks scans before your designated event start date and time.
Scanning End Date — Blocks scans after the selected end date and time.
These tools help ensure your team scans only when you want them to — with clear visibility and helpful on-screen notes.