Refund tickets
It's easy to issue a full or partial refund to your attendees. Just go to My Events > Refunds to get started. The ticket buyer will receive their funds in 3-5 business days.
Refunds are not available for past events or for events that have been paid in full.
Set up your refund policy
Before refunding tickets for the first time, you'll be prompted to establish a refund policy. The refund policy will apply across all of your events. There are several customizable options on this page.
If you save the Setup Refund Policy page without any changes, Big Tickets will use our standard refund policy, which is:
We do not provide refunds, except for...
- We will provide a refund for ticket upgrades once the purchaser has already paid for the upgraded tickets.
- We will always provide a refund if contacted by the bank regarding a fraudulent transaction.
Refund tickets
Find the order
Go to My Events > Refunds and search for the attendee's order by entering the confirmation number, attendee name, or email address. Click Search.
Select the tickets
Click on the order confirmation number and check off the tickets you wish to refund. Hit Refund.
Enter a reason
You'll be prompted to enter a reason for the refund. This is for your records only. Click Confirm.
Send the confirmation email
An email message box will pop up giving you the option to send a refund confirmation email to the attendee. You can customize this email if needed. Click Send Email to send, or Close to continue without sending the email.
Partial refunds
You can provide a partial refund by following the steps above and unchecking the Delete Ticket box. Under Refund Amount, enter the refund amount as shown below:
