Payment Processing Preferences

Big Tickets has two options for payment processing when selling tickets to your event. 

All payments on Big Tickets are fully secure and PCI compliant. 

Stripe Connect:

Integrate with Stripe to process payments using your payment processor. Stripe will typically pay out funds 14 days after the first buyer transaction is received for first-time accounts. You can confirm the payout schedule through your Stripe dashboard or take a look at this payout schedule guide. Stripe Connect is recommended if you'll need the funds before your event. 

 Note:  When integrating with Stripe, you'll be charged a processing fee by Stripe directly, and by default, the Stripe fee is not passed on as a Big Tickets fee through our system. If you'd like to pass this fee on to your buyers, you can do so by creating an additional fee. 

Stripe Connect pricing fees

Big Tickets Service Fees stay the same when using Stripe Connect payment processing; however, the payment processing fee varies depending on your rate with Stripe.

Big Tickets Payments (Default):

Big Tickets payments is the default payment processing option, and there is no setup required. When using Big Tickets Payments, all payments for your event will be processed using our payment processor. A payment processing fee will apply, which is passed on to buyers by default, or it can be absorbed into your price. You can learn more about setting who pays your service fees here. 

Big Tickets will add the funds from your event to your Big Tickets account balance 72 hours after the end of your event. You can then request your funds from your Big Tickets account to receive them via direct deposit. Big Tickets does not send funds in advance of an event and we hold back 10% of funds for a week to assist with any needed refunds or chargebacks. 

 Note: We charge fees on paid orders, and the price varies by location. Free tickets are always free.