Create a seated event
Whether you're selling tickets for a seated venue or simply want to offer assigned table seating for your guests, we've got you covered! Follow the steps below to create a seating chart and link it your event.
Jump to:
Draw, label, and categorize seats
Create seating chart
Go to My Events > Seating Charts to get started.
1. Click +Draw Chart and choose from the following seating chart types:
- With sections and floors - Ideal for large venues seating more than 1,000 people, e.g. theaters and stadiums
- Rows without sections - For smaller venues, like small movie theaters or restaurants.
2. Give your seating chart a name. This is for your reference only and will not be visible to ticket buyers.
Add Reference Chart
Upload a picture of your seating chart to use as reference and trace rows and seats over the floorplan. Either drag the image onto the box, or click it to upload an image from your computer. If you do not have a reference chart, you can skip this step.
Draw, label, and categorize seats
Based on the layout you chose, a default seating chart will appear. Use the select tool to move, duplicate, or delete existing seats.
Draw seats
Use the Row tool on the toolbar to create rows of seats. Below it, you can find tools for drawing, tables, booths, shapes, and to add text.
Select the right tool for your venue, and draw seats by clicking and dragging your
Label seats
Use the Select Seats Tool to assign aisles/rows/sections/table numbers to your seating chart. Choose the tool from the top of the sidebar, and drag your cursor over seats to select and label them.
In the "Labels" dropdown under Seat labeling, you can choose from several options of label schemes. Once selected, all seats will automatically be labeled acording to the scheme.
If you'd like to label the seats individually, use the Seat Select Tool on the side bar to choose each seat one by one.
⇒ Quick tip
Click and drag your cursor across the seating chart to remove the automatically assigned labels. Select Clear all labels.
Categorize seats
Click Categories to assign categories to your seats. Category examples include Ground Floor, Balcony, VIP Table, etc.
Each seating category will link to a ticket type. Categories can only be applied to one ticket type (likewise ticket types can only have one category).
Create your first Category by selecting seats and clicking "Manage" at the top of the right-hand sidebar. This will bring up the Categories menu, where you can create all of your categories.
To apply a Category to a group of tickets, highlight them and select the category from the dropdown.
Establish a focal point
The Focal Point tool allows you to establish where your stage or priority seating is located. With your Focal Point set, customers can use the "Choose best Seats" tool at checkout. Click the Focal Point tool and a bullseye will appear over your cursor. Left-click to designate the focal point as pictured below:
Add a background image (optional)
Add an optional background image to your seating chart. Access this menu on the right hand side when no seats are selected.
Link seating chart
Once your seating chart is set up, go to My Events > Manage Events to link your event page. Click on the event name to link your seating chart to an existing event, or hit +Add Event to create a new event.
- Go to your event edit page and scroll to the bottom of the first page.
- Toggle Reserved Seating to "YES"
- Select the seating chart from the dropdown menu.
- Review advanced options below the seating chart. For most cases, these can be left as default. For more information on Advanced Seating settings, go to the bottom of this article.
3. Link each ticket type to a seating chart category and label the section or aisle.
The ticket type name, section/aisle, row/seat/table number, and price are displayed on PDF tickets as shown below:
4. When you've finished linking the chart to your event, hit Save Event at the bottom of the page.
⇒ Quick tip
Seating charts can't be modified once tickets are sold. Make a test purchase to ensure your seating chart is set up accurately.
Advanced seating options
Click Action > Advanced settings to view more seating options.
- Manual select: By default ticket buyers can pick their seats from the seating chart. Choosing the option Do not allow user to select their own seats means the attendee selects the type and number of tickets they want, and the seats are chosen for them.
- Confirm with chart: By default when a seat is selected it's shown below the seating chart. If you don't want to display selected seats, choose the option Do not show user their seats selected on the chart.
- Book whole tables: Allows you to control whether individual seats can be purchased at a table. To force ticket buyers to buy the whole table, choose the option Yes, each table will represent a ticket.
- Allow empty spaces: By default ticket buyers must select seats that are next to each other. However you can allow ticket buyers to choose seats that are not adjacent by selecting the option Yes, allow empty spaces between selected seats.