New Event Setup

We're excited to provide an overview of our new event setup experience. We've made it easier to add new events and copy ticket types while still keeping many of the advanced features readily available for event organizers.

Changing To New Event Setup

1. Log in to your account and select Manage Events at the top right.

2. Under Manage Events select Switch to New Event Setup - we are keeping the original setup experience as an option you can toggle back if needed.

You will see that we list Upcoming and Past events in different tabs and provide a search and calendar option for organizers with many events happening at one time.

Adding Your Event Details

1. Click "Add Event" or find a current or past event, select the "More Dropdown" and Copy for quick event creation.

2. Basic Information

Event Name - give it a short, distinct name
Subtitle - optional description that can provide additional information you want to appear at the top of the page
Description - this is shown on your event details page or landing page. We recommend at least 300 words about your event to help with SEO and search online.
Category - select a category for your event. You can choose up to two and they will help organize your event on the Big Tickets home page.
Custom URL - this is automatically created when you type in the event name. Our basic rule is to have an SEO friendly URL like this /my-event-name-with-dashes-between-each-word. We've provided a test event URL example here: https://www.bigtickets.com/e/demo/kombucha-festival-2020/. The key takeway is that the event name and custom URL match or are very similar to help with SEO.
Associated Event - did you throw the event in past? If so, by selecting the event from the past year, we're automatically connect the sales data on your dashboard and redirect your old link found on Google so you don't miss out on any sales traffic.

3. Date & Time

Event Start Date - select the date you want the event to start
Event Start Time - select the time you want the event to start
Event End Date - select the date you want the event to end
Event End Time - select the time you want the event to end

4. Location

Choose whether your event is hosted at a physical location or online
Venue - Enter the venue name or location
Address - start typing the address and our Google Address lookup will find it for you!

5. Reserved Seating

If you have enabled seating charts and have a seated event you'll be able to enable it here and choose different seating settings. If you have any questions about how to manage or edit reserved seating, our team is available at support@bigtickets.com to ensure your seated event is ready to go.

Adding Your Tickets

1. Add your ticket type - Give your ticket type a name like General Admission or VIP Admission, Enter Quantity, and Enter Price.

2. Edit Ticket Type Settings

Ticket type - Use this feature to designate whether it's a ticket, booth, donation, merchandise, parking, pass, seat, or table. This is for your records only and won't be shown on the event listing.
Price Points - Set up different price points by ticket type like Child, Adult, and Senior Admission
Shared Inventory - Set up inventories that are shared across ticket types so you don't oversell your event
Minimum tickets per order - Set the minimum number of tickets that can be purchased in an order.
Maximum tickets per order - Set the maximum number of tickets that can be purchased in an order. The default maximum is set to 10, but you can increase this to as high as 100.
Ticket bundling - Display multiple tickets as a single package.
Entry Date - By default your PDF/mobile tickets will display the event date and time (or if it's a multi-day event, the event date range). You can override this default setting by adding an Entry Date.
Time Slots - if you have several different timed entry tickets by day, you can use timeslots to better organize the flow for attendees. Reach out to our team at support@bigtickets.com for a tutorial on how to use this feature.
Ticket description - Enter more details about the ticket type to let attendees know what they will receive with their ticket (like what you get with a General Admission versus a VIP ticket). The description appears as smaller text below the ticket type name.
Promo Display Settings - This setting is used to hide a ticket type or make it password-protected.
Low inventory - Designate a low inventory number to display a message or stop sales before tickets are sold out.
Shipping Fee - Helpful if you're selling merchandise and you want to add a shipping charge to the order.
Ticket Fee - an additional per ticket fee the organizer can set. 100% of this fee goes directly to you.
Sales Channel - by default your tickets are available everywhere. Use this feature to create ticket types for selling offline at your box office with our Eventpro App.
Fee Structure - by default the fee goes to the attendee, however you can adjust your fees here if your organization wants to absorb them.
Tax Structure - by default sales tax goes to the attendeee, however you can adjust your taxes here if your organization wants to absorb them.
Generate PDF ticket - Select No - Never Generates PDF if you're selling t-shirts or other merchandise that you don't want the ticket buyer to receive a PDF ticket for. The attendee will still receive an email confirming their order.
Scheduled price changes - Add a scheduled price change to automatically increase or decrease the ticket price on a preset date, or once a certain number of tickets are sold.
Ticket purchase dependencies - Define which ticket type(s) must be purchased in conjunction with this ticket type. Useful when you want to require a purchaser to buy at least one ticket type before they can have access to purchase other items, like a t-shirt or a designated driver ticket.

3. General Ticket Settings

Maximum attendees - this is a global setting for your event. By default we set this to unlimited. You can control your inventory by ticket type as well.
Maximum tickets per order - this is a global setting for your event. By default we set this to unlimited. You can control tickets by ticket type as well.
Ticket Delivery Options - by default we send tickets by PDF and SMS text message for free. You can choose which options you want here, but attendees will always get their tickets via PDF email unless you disable this option by ticket type.

Registration

By default we collect the purchaser's email, phone, and billing address. However, we do offer registration for events that want to capture information for each attendee.

Collect Information for each attendee - within this list we are able to capture attendee information and include questions by ticket type.

This includes:

Full name
Email
Phone
Company
Home Address
City
State
Zipcode
Gender
Birthday
Custom questions that utliize drodowns, radio buttons, or full text. i.e. What is your t-shirt size? Do you have any dietary restrcitions we need to be aware of?

Customize

1. Event Branding

Event Image - Only images of size 672x420. (16:10 Aspect Ratio). Our auto-cropper will automatically size your image as long as it's 672x420 for all other image size requirements. Don't have a good event image? Check out Canva.
Website Marketing Image - Only images size 272x170.
Group Event - this allows you to create a collection of events with a custom group link. Use this feature if you want specific events to show up in a list or calendar view that you can link to. Use cases would be muti-day events over holidays.
Page Brand - this feature allows you to copy the look and feel of your website to your ticketing page. You'll need to web designer or tech savvy person to help with branding. Of course, our team is happy to help at support@bigtickets.com too.

2. Customize

Additional Info - these details show up under your "Buy Tickets" link which is the page where attendees can select their ticket types and checkout. Include any pertenient event information here.
Promo Allowed - we give you the option to keep or remove the promo code option all together. This is useful for events that don't use promo codes so you don't have attendees asking for promo codes and discounts.
Promo Dropdown - this displays promo codes as a dropdown. The only time we see organizers using this unique feature is for managing and tracking host committees.
Promo Required - this will for the promo code to be required over a certain period of time. We see this feature used often for pre-sale ticket launches where you might not want the general public to have access.
Promo Label - customize the promo code label. Common names are "Enter Presale Code" or "Enter Discount Code Here"
Waiver Label - customize the liability waiver label to a different name of your choosing. By default "Liability Waiver" will appear here if you choose to include an online waiver for attendees to agree to.
Liability Waiver - enter a custom legal waiver you want to make attendees agree to.
Email Message - send a custom email message with each ticket delivery email. Uses cases for this option range from FAQ's to special discount codes for future events or sponsor deals.
Max Attendees Reached Message - customize this message to appear when your event is sold out.
No Tickets Available Message - customize this message to appear when online tickets are no longer available.

3. Data Collection

Display Company or Do Not Display Company - this is a conference specifc feature and is rarely used due to the unique nature of the request.
Require Billing Phone - by default we only require billing phone on desktop to streamline our mobile checkout. You can easily add this option for both mobile and desktop here.
Require Billing Address - by default we only require billing address on desktop to streamline our mobile checkout. You can easily add this option for both mobile and desktop here.

4. Security Settings

Require Captcha - This will help prevent bots and ticket re-sellers from making large ticket purchases. This option is ideal for events with advanced sales of more than 10,000 tickets.